How to Get Fibre Internet Installed: A Customer’s Guide

Fibre is becoming the go-to choice for South African households and businesses due to its speed, reliability and future proof infrastructure. But how does the fibre installation process work? If you want to get fibre installed in your home or business, this guide will walk you through the process from start to finish—written from the customer’s perspective so you know exactly what to expect when you request an installation from FibreGeeks.

Step 1: Check Fibre Availability in Your Area

The first step is to check if fibre is available in your area. FibreGeeks makes this easy with an online coverage checker. Simply visit our website, enter your address and we’ll let you know if fibre is available in your area.

• If fibre is already in your neighbourhood you can proceed with choosing a provider and plan.
• If fibre is not yet available you can register your interest and we’ll notify you when it arrives.

Step 2: Choose a Fibre Package That Fits Your Needs

Once you’ve confirmed availability you can choose a fibre package that suits your needs. Consider:

• Speed requirements – Higher speeds (e.g. 100 Mbps+) are ideal for streaming, gaming and remote work.
• Usage type – Home users may have different needs than businesses that have multiple connected devices.
• Budget – FibreGeeks has a range of competitive plans to suit different user needs.

Our team can help you select the best plan for your household or business. Read the following article to determine which fibre package is right for you. 

Step 3: Request Installation Through FibreGeeks

Once you’ve chosen a package you can submit an installation request through FibreGeeks’ website. We’ll coordinate with the Fibre Network Operator (FNO) for your area to schedule an installation date.

• If you are renting a property please get landlord approval before proceeding.
• If you live in a gated community or apartment you may need approval from your Homeowners’ Association or Body Corporate.

Step 4: Prepare for Installation Day

On the installation day a FibreGeeks technician will arrive to do the setup. To make the process smoother:

• Someone over 18 should be present to grant access to the property.* Move any objects in the way of the fibre equipment (near power outlets and along the wall where the fibre enters).
• Talk to the technician about where to put the ONT and router.

Step 5: Fibre Installation Process

External Installation

• The technician will bring the fibre cable from the street to your home or business.
• A small hole may be drilled through your boundary wall to route the fibre cable inside.

Internal Setup

• Inside, the fibre cable will be connected to the ONT, which is mounted on a wall.
• The ONT needs power, so it will be installed near a power point.
• If you’ve chosen a router through FibreGeeks, the technician will set it up and configure your network.

Step 6: Activation and Testing

Once installed:

• The technician will activate the connection and test the speed to make sure everything is working.
• You will be shown how to connect your device to your new fibre network.
• If anything goes wrong FibreGeeks support team will be able to help.

Step 7: Enjoy Your Fibre Internet!

You’re now connected to one of the fastest and most reliable internet solutions available. Here’s a few tips to get the most out of your fibre:

• Router placement: Place your router in the middle of your home for the best Wi-Fi coverage.
• Speed tests: Use online speed test tools to make sure you’re getting the speed you signed up for.
• Call for support: If you have any issues FibreGeeks support will be able to assist.

Fibre installation in your home or business is a simple process with FibreGeeks. From checking availability to activation our team will make sure it’s hassle free so you can enjoy the benefits of fast and reliable connectivity. Ready to make the switch? Check your coverage and submit your installation request today!