Fibre Installation Checklist: Before the Technician Arrives

TL;DR Preparing for fibre installation in Cape Town involves ensuring the technician has clear access to your property and installation points, supplying a nearby power outlet, and submitting all RICA and application documents early. Confirm fibre availability, cancel any old connections, and be available for scheduling communications. Clear pathways and obtain necessary permissions for trenching if needed, and coordinate equipment delivery with special access instructions. Finalise installation details beforehand to avoid delays. Working with Fibre Geeks ensures a smooth process through their local experience and support. Common delays often stem from incomplete paperwork, unavailable premises, or unclear instructions, but following this checklist can help you get connected efficiently.

Before the fibre technician arrives, it’s important to prepare your property to avoid any unnecessary delays during installation. Ensure clear access to your home or business, including gates or security checkpoints if applicable. Identify and clear the area where the fibre cable will enter, such as near a boundary wall or utility room. Make sure there is an available power outlet close to where the Optical Network Terminal (ONT) will be installed. Confirm that all required documents and RICA forms have been submitted ahead of time and keep your contact details handy for any scheduling calls. Taking these steps helps Fibre Geeks complete your fibre connection smoothly and on time.

Table Of Contents

What installers need access to at your property

To make fibre installation smooth, installers need clear and timely access to your property, including any gates or security-controlled entrances. If you live in a complex or estate, please inform management or security about the technician’s arrival and arrange any necessary permissions beforehand. The fibre entry point, such as boundary walls, garages or utility rooms, should be easily accessible and free from obstacles like overgrown vegetation, debris or stored items that could block the cable route. Inside, installers will need access to the room where the fibre ONT or CPE will be installed; this is usually near your main router or devices. Make sure this area has a working power outlet to plug in the equipment. Also, let the installers know about any pets or potential hazards on site to avoid disruptions and ensure safety. It’s recommended to have someone present at the property throughout the installation to provide access, answer questions and help guide the technicians if needed. Clearing pathways for any trenching or aerial cable runs and securing the proper permissions in advance will also prevent unexpected delays on the day.

• Ensure installers have clear and timely entry to your property, including gates and security-controlled areas
• Provide unobstructed access to the fibre entry point such as boundary walls, garages or utility rooms
• Clear any vegetation, debris or obstacles along the cable route that may hinder installation
• Allow access to the indoor space where the fibre ONT or CPE will be installed, typically near the main router or devices
• Confirm that the installation area has a reliable power outlet for the equipment
• Inform installers of any pets or hazards on site to ensure safety and smooth work
• Arrange for someone to be on site during the entire installation period to provide access and answer questions
• If in a complex or estate, notify management or security of technician arrival times and access permissions
• Ensure pathways for trenching or aerial cable runs are free from obstruction and that permissions for trenching are obtained if needed
• Communicate your preferred installation locations clearly to avoid confusion or on-site delays

Preparing the installation area and entry points

Before the fibre technician arrives, please identify the best spot for fibre entry into your property. Choose a location that balances security and convenience, while protecting cables from weather damage. Common entry points are boundary walls, garages or utility rooms. Once identified, clear the area around the entry point by removing plants, furniture or parked vehicles that might obstruct access. If trenching is needed to lay underground cables, check your local bylaws well in advance and obtain any necessary permits to avoid delays. It helps to mark or highlight the cable pathway clearly, guiding the technicians where to run the fibre. Inside the property, ensure the installation area is tidy and easily accessible, with enough space around the termination point for equipment and wiring. Be mindful of existing electrical or water pipes to avoid damage during drilling or digging. Remove any fragile or valuable items from the vicinity to prevent accidental harm. Also, test the nearby power outlet to confirm it’s working, as a power supply will be needed for the fibre equipment. Finally, inform the installers about any special conditions such as restricted access times or sensitive areas on your property, so they can plan accordingly.

Ensuring power supply near the installation spot

Before the tech arrives, make sure there is a working power socket near where the fibre ONT or router will be installed. Test the outlet beforehand to avoid any last minute issues like faulty wiring or switched off sockets. If there is no power point nearby, arrange for a qualified electrician to install one well in advance. Don’t rely on extension cords or power strips as the main power source for fibre equipment as this can cause instability or interruptions. Confirm the power supply is stable, not prone to outages or voltage surges and let the tech know if your power comes from a generator or alternative source. Also make sure the socket is easily accessible, not blocked by furniture or appliances and that any switches controlling the outlet are on and working. While optional, consider having a UPS (uninterruptible power supply) to protect your equipment from power loss. Finally clear the area around the socket so the tech can plug in and connect the fibre equipment without any obstruction.

Submitting all required RICA and application documents early

To avoid delays in your fibre installation, make sure to complete the RICA process as soon as possible by submitting valid green barcoded ID or passport copies along with proof of address documents as required by your ISP or Fibre Geeks. Ensure all application forms are filled out correctly and completely and match your personal details exactly with what’s on Home Affairs records for smooth RICA verification. Submit these documents early, ideally during sign up or immediately after you place your order so there’s time for verification and no delays. Always double check your attachments before submission to reduce the risk of rejection and respond quickly if more documentation or clarification is required. Keep copies of all submitted documents for your records and notify Fibre Geeks if any of your details change during the process. Remember, incomplete or incorrect RICA documentation is one of the main reasons fibre installations get delayed, so give this step some attention and it will speed up your connection.Before you schedule your fibre installation, check fibre availability at your address using Fibre Geeks’ coverage maps or online tools. This step ensures the fibre package you want is available in your area and avoids delays or order cancellations. If you already have an active fibre or copper connection, arrange for it to be cancelled well in advance of the installation date. Most providers require a notice period of one calendar month so factor this into your planning to avoid overlapping services and potential billing conflicts. Coordinate with your existing provider to confirm the disconnection date and ideally get the old line deactivated on or before your new fibre installation. Keep a record of your cancellation confirmation as this will help resolve any issues that may arise. Also let Fibre Geeks know about any current connections so they can manage the transition smoothly and avoid activation delays.

Checking fibre availability and cancelling old connections

Before you book your fibre installation, check fibre availability at your address using Fibre Geeks’ maps or online tools. This will ensure the fibre package you want is available in your area and avoid any delays or order cancellations. If you already have an active fibre or copper connection, book the cancellation well in advance of the installation date. Most providers require a notice period of one calendar month so factor this in to avoid overlapping services and billing issues. Coordinate with your existing provider to confirm the disconnection date and ideally get the old line deactivated on or before your new fibre installation. Keep a record of your cancellation confirmation as this will help resolve any issues that may arise. Also let Fibre Geeks know of any current connections so they can manage the transition smoothly and avoid activation delays. Also check for any outstanding accounts or disputes with your previous provider as these can block your new service activation. Booking your installation date with cancellation timelines in mind will minimize downtime and make the switch to fibre seamless.

Being available for scheduling and communication

Make sure your contact details including phone number and email are up to date before the installation day. Keep your phone close and answer calls from Fibre Geeks or the installation technician promptly as quick responses will avoid any delays. When scheduling the appointment confirm dates and times as early as possible to get a slot that suits you and the installer. If there are any changes or you can’t be available on the proposed day let Fibre Geeks know asap to rearrange without impacting the overall timeline. If you can’t be present yourself arrange for a trusted person to be at the property to grant access and oversee the work. Communicate any special instructions clearly such as gate codes or security contacts so the technician can get into your property without issues. Keep track of all correspondence and appointment confirmations using calendar alerts or reminders so you don’t miss the installation time. Open and clear communication throughout this process will help resolve any issues quickly and make the installation smooth.

Clearing pathways and obtaining permissions for trenching

Before the fibre technician arrives, make sure you know the exact route the fibre cable will be laid, whether underground or aerial. Clear any obstacles such as plants, fences or parked cars from this path to allow easy access. If trenching is required check local council or estate rules as permits or permissions may be needed before any digging can start. Get these approvals from the relevant authorities or property managers well in advance. If the trenching affects shared boundaries or common areas notify your neighbours to avoid any disputes or delays. Mark any underground cables, pipes or irrigation lines clearly so they’re not damaged during excavation. Also, ensure the ground is accessible for machinery or manual digging, and consider preparing alternative access routes if the main path is blocked or difficult to reach. Plan the trenching work to avoid bad weather, as heavy rain can delay progress or cause safety risks. Finally, discuss any landscaping restoration or damage compensation policies with Fibre Geeks or contractors so you know what to expect once the work is complete.

Coordinating equipment delivery and special access needs

Before the tech arrives, confirm with Fibre Geeks the delivery dates for your router, ONT and any other equipment. If the equipment is delivered before installation, make sure you or someone you trust is at home to receive it. Check the items as soon as you get them to ensure all parts are present and undamaged; report any missing or faulty equipment to Fibre Geeks straight away to avoid delays. If you need to store the equipment onsite temporarily, prepare a safe, dry area to protect it from damage. Let the installers know of any special access requirements well in advance, such as narrow gates, security guards or restricted entry hours. Provide gate codes, security contacts or keys in advance to avoid delays on the day. Also, check if the techs will bring additional tools or materials and coordinate parking or unloading zones near your property to make their life easier. For properties with unique needs, like multi-dwelling units or commercial premises, discuss these early to ensure a smooth installation process.

Finalising installation details before the technician arrives

Before the fibre tech arrives, make sure to finalise all installation details with Fibre Geeks to avoid any hiccups. Agree on the fibre entry point and ONT location well in advance; this avoids any confusion on the day and helps the tech plan the cable routing. Review any special instructions or preferences you may have for cable pathways, such as avoiding certain walls or rooms, and communicate these clearly. Make sure the installation area is clean, clear and hazard free so the tech can work safely and efficiently. Double check you have all necessary documents and permissions, including access authorisations if you live in a complex or gated estate. Confirm the appointment time and duration with the tech or coordinator to manage your schedule. Check the power outlets near the installation spot are working and your internet devices are ready to go once the fibre is live. If you have internal network equipment or existing wiring, prepare these in advance to make setup quicker. Inform household members or staff of the installation time to avoid any interruptions. Keep the tech’s contact details and Fibre Geeks customer service number handy in case you need to clarify anything last minute. Don’t make any last minute changes to the installation plan as this can cause delays or confusion on the day.

Working with Fibre Geeks for smooth Cape Town installations

Partnering with Fibre Geeks brings a local advantage when preparing for fibre installation in Cape Town. Their deep knowledge of the city’s fibre infrastructure and estate-specific regulations helps avoid common pitfalls that can delay your setup. From gated communities to business complexes, Fibre Geeks understand the access protocols and paperwork required, ensuring compliance and smoother scheduling. Their customer support team is readily available to answer any questions about installation requirements or clarify what you need to prepare beforehand. By following Fibre Geeks’ guidance on clearing entry points and confirming equipment locations, you reduce the chances of on-site issues. Moreover, they work closely with trusted technicians and suppliers, guaranteeing reliable service and quality workmanship. If your property has unique challenges like limited access or security restrictions, informing Fibre Geeks early allows them to coordinate solutions ahead of time. Their online tools also enable you to check fibre availability, track progress, and stay updated on new rollout areas within Cape Town. After installation, Fibre Geeks remain accessible for troubleshooting and ongoing support. Providing feedback about your installation experience helps them continually improve service for all customers. This collaborative approach makes Fibre Geeks a dependable partner for hassle-free fibre installations in Cape Town.

Common causes of installation delays and how to avoid them

One of the biggest causes of fibre installation delays is incomplete or late submission of RICA documentation and identification. Since your identity must be verified before installation, providing these documents early avoids hold-ups. Another frequent issue is ordering fibre without confirming availability in your area, which can lead to installation refusals and wasted time. It’s also important to cancel any existing fibre or copper services at your address ahead of time, as overlapping connections may cause conflicts or require additional coordination. Being reachable by phone during scheduling and on the installation day is critical; missed calls can postpone appointments or delay equipment delivery. On-site, ensure all pathways and entry points to your property are clear and accessible, including inside spaces where the fibre will be installed. If you live in a gated community or complex, arrange gate or security access beforehand to prevent technicians from being turned away. Providing clear installation instructions and finalising the fibre entry and ONT location before the technician arrives helps avoid confusion and last-minute changes that slow progress. Additionally, coordinating the delivery of necessary equipment like routers or ONTs prior to installation means everything is ready when the team arrives. Finally, choosing experienced fibre network operators familiar with local regulations and estate requirements reduces procedural delays and ensures a smoother installation process overall.

Cause of Delay	How to Avoid
Incomplete or incorrect RICA documentation	Submit all required forms and valid identification during sign-up; verify personal details match Home Affairs records
Fibre unavailability or unsupported package	Check fibre coverage maps before ordering to confirm service availability at your address
Existing fibre or copper connections not cancelled	Arrange cancellation well in advance and confirm disconnection date with current provider
Client unavailability during scheduling or installation	Provide accurate contact details and respond promptly to scheduling calls or messages
Obstructed pathways or entry points on installation day	Clear all relevant access routes and installation areas of obstacles prior to technician arrival
Lack of gate or security access arrangements	Notify management or provide gate codes/security contact details in advance
Last-minute changes to installation or equipment locations	Finalise and communicate preferred fibre entry points and ONT installation locations early
Delayed equipment delivery or missing items	Coordinate delivery times and check equipment completeness before installation
Use of inexperienced or unfamiliar fibre operators	Choose operators like Fibre Geeks with local knowledge and experience
Failure to obtain necessary permissions for trenching or installation work	Obtain all required permits and notify neighbours or authorities as needed before installation

Frequently Asked Questions

1. What should I prepare in my home before the fibre technician arrives?

You should clear the area around your main telephone socket or where the fibre will be installed to give the technician easy access. Make sure any pets are secured, and have a clear path from the entrance to the installation point. Also, have your account details handy for any identity checks.

2. How do I know if my property is ready for fibre installation?

Your property is ready if there is clear access to an outside wall where cables can be run, and an internal spot close to your main router or the current phone socket is available. The technician may need to install a new fibre outlet inside, so ensuring easy access to internal walls and power points helps.

3. Can I move my existing router to a better location before the installation?

Yes, you can decide on the best spot for your router prior to the visit, ideally near a power socket and central in your home for optimal coverage. Let the technician know your preferred location so they can arrange the internal cabling accordingly.

4. Will the fibre installation cause any disruption to my internet or phone service?

There might be a short interruption during the switch-over to fibre, but the technician aims to keep downtime minimal. It’s best to plan the installation when you don’t rely heavily on internet or phone access, just in case of brief outages.

5. Should I check any technical details before the installation appointment?

It helps to check the condition of your existing internal wiring and note where your current router connects. Inform the technician if you have any special requirements, such as additional outlets or concerns about cable routing in your home, so they can plan the installation accordingly.