HELP2020-03-20T04:16:32+00:00

ADSL

The slightly older ADSL technology uses telephone lines to transmit data along copper cables from your nearest telephone exchange to your home or office. Normally the further you are from the exchange, the slower your speeds will be.

Copper cables are also often affected by bottlenecks – where the more traffic to traverse through a line means the slower your download speeds, similar to traffic jams on the road.

FIBRE

Fibre Internet, on the other hand, uses fibre optic cables to transmit data via light waves. This means that data has the potential to travel at the speed of light, and isn’t affected by your distance from the exchange. It can also handle much higher volumes of traffic without your download speeds being affected.

While ADSL and copper cables have been the backbone of internet for many South Africans for over the past decade, with the latest fibre optic technology we can now experience a whole new level of world class, high speed internet connectivity.

My ISP is not on the list2020-03-06T04:24:56+00:00

If your preferred ISP is not yet on our network, they are welcome to join our network by contacting sales@fibregeeks.co.za.

How to Sign Up2020-01-31T04:30:43+00:00

The first step is to go to our application, where you can view all ISP packages available and sign up for one that will best suit your browsing needs.

Once you have submitted the application, our sales team will process it and provide you with further info within 2-3 business days. You will either require a new installation, or simply an activation, if the equipment has already been installed.

What does it cost?2020-01-31T04:31:09+00:00

All installation fees can be viewed on the application and are payable to Fibre Geeks if an installation is necessary.

All costs involved relating to the internet package, are payable to your selected ISP. For monthly billing queries, please contact your current/potential ISP for details.

What type of installation do I need?2020-01-31T04:32:11+00:00

My property is new/has no fibre cable: This will require a house pull which includes the fibre cable being pulled from a manhole near your house, till inside your house at a designated point. The required equipment is then installed.

My house has a cable and touch-fibre box on the wall: A technician will install the router and/or GTU.

My house has a router: No installation required; your line can be set up remotely, once you have applied.

What to do when moving out?2020-01-31T04:32:40+00:00

Check our application for coverage in your new area and sign up once again with us if we cover your neighbourhood. If signing up with a new ISP, be sure to terminate your account with the previous ISP to avoid unwanted charges.

If the new area does not fall under our coverage, please contact your ISP to terminate your account.

Who do I contact for internet support/billing queries?2020-01-31T04:33:44+00:00

Please contact your ISP for assistance with matters relating to your connection and/or account.

Who is Fibre Geeks?2020-03-06T04:25:41+00:00

Fibre Geeks is a Fibre Network Operator (FNO) currently providing fibre services within gated communities as we all as a few open residentia areas. We lay our infrastructure within these areas in order for Internet Service Providers (ISP) to eb able to offeer internet services over our network, to you.

What services do Fibre Geeks offer to home-users?2020-03-06T04:27:30+00:00

Data-over-fibre: A router is installed that allows you to access the internet through the ISP you signed up with.

TV-over-fibre: some gated communities prefer to have one communal TV dish and then residents can connect their DStv decoder via a Global Terminating Unit (GTU) which is installed in the property.

Voice-over-Internet-Protocol: This allows you to make calls over the fibre network, using a landline phone

What is an Internet Service Provider?2020-03-06T04:29:19+00:00

An Internet Service Provider (ISP) offers internet packages over a FNO’s network. In this case we have various ISP’s on our network that offer you internet packages at competitive prices.

We have set up the fibre infrastructure and currently specialize in fibre to the home and small businesses (business packages not available on all networks). We operate on an open access network which means any ISP can offer services on our network and compete for your business.

What services are available to Property Developers, Body Corporates and HOA’s?2020-03-06T04:28:37+00:00

CCTV Network Design & Installation: We design and install a fully functional security ring around an estate or gated community so that you only have to appoint a Security Company to monitor the feeds and provide armed response.

Access Control:
Vehicle access Booms, Turnstiles, Pedestrian gates, RFID cards/tags, UHF Windscreen tags, Biometrics, etc.

Intercom Systems: We can provision for an intercom system over our Standard Network deployment methods with minimal additional equipment.

Technical Operational Solutions:
Monthly Service Level Agreement

DISCOVER

ADSL

The slightly older ADSL technology uses telephone lines to transmit data along copper cables from your nearest telephone exchange to your home or office. Normally the further you are from the exchange, the slower your speeds will be.

Copper cables are also often affected by bottlenecks – where the more traffic to traverse through a line means the slower your download speeds, similar to traffic jams on the road.

FIBRE

Fibre Internet, on the other hand, uses fibre optic cables to transmit data via light waves. This means that data has the potential to travel at the speed of light, and isn’t affected by your distance from the exchange. It can also handle much higher volumes of traffic without your download speeds being affected.

While ADSL and copper cables have been the backbone of internet for many South Africans for over the past decade, with the latest fibre optic technology we can now experience a whole new level of world class, high speed internet connectivity.

FAQ’S

My ISP is not on the list2020-03-06T04:24:56+00:00

If your preferred ISP is not yet on our network, they are welcome to join our network by contacting sales@fibregeeks.co.za.

How to Sign Up2020-01-31T04:30:43+00:00

The first step is to go to our application, where you can view all ISP packages available and sign up for one that will best suit your browsing needs.

Once you have submitted the application, our sales team will process it and provide you with further info within 2-3 business days. You will either require a new installation, or simply an activation, if the equipment has already been installed.

What does it cost?2020-01-31T04:31:09+00:00

All installation fees can be viewed on the application and are payable to Fibre Geeks if an installation is necessary.

All costs involved relating to the internet package, are payable to your selected ISP. For monthly billing queries, please contact your current/potential ISP for details.

What type of installation do I need?2020-01-31T04:32:11+00:00

My property is new/has no fibre cable: This will require a house pull which includes the fibre cable being pulled from a manhole near your house, till inside your house at a designated point. The required equipment is then installed.

My house has a cable and touch-fibre box on the wall: A technician will install the router and/or GTU.

My house has a router: No installation required; your line can be set up remotely, once you have applied.

What to do when moving out?2020-01-31T04:32:40+00:00

Check our application for coverage in your new area and sign up once again with us if we cover your neighbourhood. If signing up with a new ISP, be sure to terminate your account with the previous ISP to avoid unwanted charges.

If the new area does not fall under our coverage, please contact your ISP to terminate your account.

Who do I contact for internet support/billing queries?2020-01-31T04:33:44+00:00

Please contact your ISP for assistance with matters relating to your connection and/or account.

Who is Fibre Geeks?2020-03-06T04:25:41+00:00

Fibre Geeks is a Fibre Network Operator (FNO) currently providing fibre services within gated communities as we all as a few open residentia areas. We lay our infrastructure within these areas in order for Internet Service Providers (ISP) to eb able to offeer internet services over our network, to you.

What services do Fibre Geeks offer to home-users?2020-03-06T04:27:30+00:00

Data-over-fibre: A router is installed that allows you to access the internet through the ISP you signed up with.

TV-over-fibre: some gated communities prefer to have one communal TV dish and then residents can connect their DStv decoder via a Global Terminating Unit (GTU) which is installed in the property.

Voice-over-Internet-Protocol: This allows you to make calls over the fibre network, using a landline phone

What is an Internet Service Provider?2020-03-06T04:29:19+00:00

An Internet Service Provider (ISP) offers internet packages over a FNO’s network. In this case we have various ISP’s on our network that offer you internet packages at competitive prices.

We have set up the fibre infrastructure and currently specialize in fibre to the home and small businesses (business packages not available on all networks). We operate on an open access network which means any ISP can offer services on our network and compete for your business.

What services are available to Property Developers, Body Corporates and HOA’s?2020-03-06T04:28:37+00:00

CCTV Network Design & Installation: We design and install a fully functional security ring around an estate or gated community so that you only have to appoint a Security Company to monitor the feeds and provide armed response.

Access Control:
Vehicle access Booms, Turnstiles, Pedestrian gates, RFID cards/tags, UHF Windscreen tags, Biometrics, etc.

Intercom Systems: We can provision for an intercom system over our Standard Network deployment methods with minimal additional equipment.

Technical Operational Solutions:
Monthly Service Level Agreement

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